GO / ACTIVE HOUSE RULES

Operator of the Club:

GO ACTIVE Health Club Hungary Kft.

Address: 1075 Budapest, Holló Street 12-14. (Gozsdu Courtyard C Building)

The purpose of the house rules and etiquette is to define the behavior of guests present in the Club (service users and other visitors) towards each other and to establish the basic rules necessary for the high-level performance of cultured service activities. Furthermore, it prescribes the requirements not stipulated in other regulations for the proper use, maintenance, and safe operation of the Club.

General Rules:

The Club's premises may only be used for their intended purposes! Users of the Club must not violate applicable legal regulations, provisions, or the rules outlined in these House Rules.

The following activities are PROHIBITED within the GO ACTIVE Club premises:

• Smoking;
• Consumption of alcohol;
• Any activity that falls outside the Club's service activities, violates the law, or offends public decency;
• Any activity that disturbs others with loud noise, odors, or other environmental nuisances;
• Consumption or misuse of drugs, banned doping substances, narcotics, or the introduction of any hazardous substances and/or objects (explosives, pyrotechnics, weapons, etc.), any kind of food and beverages, and animals (except for guide dogs, assistance dogs for the disabled, or therapy dogs);
• Commercial activities, advertising, propaganda (including the placement of advertisement boards, standing signs, posters, and flyers), audio and visual recording, prohibited gambling, and music services without the operator's permission.
• Throughout the entire Club, only individuals with officially recognized qualifications, listed by the facility operator, and in a contractual relationship with the operator are authorized to conduct sports activities, instruction, or training.
• The Club's sports and catering services may only be used during the complex's opening hours (except when it does not violate any law and has been pre-approved by the operator).
• Children under the age of 18 are not allowed in the Club without parental supervision.
• Children under the age of 18 may not use the Club's wellness services, except for those over 6 years old participating in children's gymnastics sessions with a personal trainer, according to the specific rules provided. Children under the age of 14 may only stay in the Club's wellness area under parental supervision.

Guests using the Club's services are required to leave the complex on time, considering the closing times.

Purchased club cards can only be used within the specified time intervals. At the reception, the time slot of the purchased club card will be checked upon entry and exit. If the Club is used outside the designated time slot, a fee of 500 HUF per 30 minutes will be charged.

Within the Club premises, the following may only be placed with the operator's permission:

• Slot machines, children's games, other machines serving guests, decorative lighting, public electronic devices, etc.;
• Other decorative elements (decorations, plants);
• Advertisement, promotional, or propaganda materials.

If the operator prepares or has promotional material made (videos or photographs) for the purpose of presenting or promoting any aspect of its activities or services, and any guest appears in them, the guest cannot make any claims against the operator regarding their appearance in the promotional material.

The operator maintains a photographic record of guests using the Club's sports services. The operator is entitled to refuse services to guests who refuse to provide the necessary information or have their photo taken. The operator is authorized to request identification documents (ID card, address card, or other suitable identification documents) from guests visiting the center to verify the accuracy of personal data. For security and property protection purposes, a camera system operates within the GO ACTIVE Club premises. Images and sound recordings are stored for 3 days according to legal regulations. 

To ensure the Club's smooth operation, the operator's right to make observations extends to the entire Club, particularly to the areas used by guests and the manner, extent, and general order of services.

In the event of a violation (breach of these House Rules or generally accepted behavior standards), the violator will be warned, and if this is ineffective, the operator and its staff are entitled to ask the guest to leave or temporarily or permanently exclude them from membership. In cases beyond the operator's authority, the operator is entitled to seek assistance from the police or other authorities, with whom all parties must cooperate as instructed. The evicted violator cannot make any claims against the operator.

Every guest is required to maintain order and cleanliness within the complex, respecting other guests and behaving in a cultured manner.

The operator is not responsible for any personal or material damages resulting from non-compliance with the House Rules or the guests' irresponsible behavior. The operator is also not responsible for lost or stolen items.

The guest is fully liable for any damage they cause.

Found items must be handed in by all guests at the Club reception, where a record will be made.

Guests use the services at their own risk.

In case of an accident, reports must be made to the appropriate numbers. General emergency number: 112.

The operator may modify or supplement the House Rules at its discretion.

The Club operator reserves the right to hold private events – excluding the general public – in the entire complex or parts thereof. Annual availability is 98%.

These House Rules are available for all guests using the services at the Club reception and on the website: www.goactive.hu. The use of services implies the simultaneous acceptance of the House Rules.

Specific Rules:

Entrance to the Club's sports areas is only possible with a valid day ticket or pass!

Upon the first entry, every guest is required to fill out the Registration Form available at the reception, in which they accept the Club's House Rules and acknowledge that compliance will be monitored by the staff.

The first entry also includes photo registration.

The fees for the services must be paid in advance upon entry.

Any remaining sessions or money from expired passes cannot be carried over to a new pass.

Passes cannot be used beyond their expiration date.

Guests with debts (negative balance) cannot be admitted, regardless of the amount owed. Guests with debts cannot freeze their club membership until their debt is settled.

Upon entry, the guest must hand over their club membership or towel card to the reception staff.

The guest is entitled to the free use of one large and one small towel against the towel card.

Additional towels can be purchased at the reception for a fee.

Upon leaving, used towels must be placed in the collection bin next to the reception.

The towel card is returned to the guest after the towels have been handed over at the reception.

The replacement fee for the towel card is 5.000 HUF.

The operator provides guests using the sports services with a locker in the designated changing area, separated by gender, for changing clothes. The guest must change in the locker room and store their equipment, bags, food, and other personal belongings in the lockable lockers. Storing these items in the fitness area is prohibited.

Unless rented long-term, lockers are available for daily use. After closing, staff will empty the lockers, document their contents, and hand over any left-behind items at the reception. Owners can inquire at the reception about lost or forgotten valuables.

Locker contents are stored free of charge for one month, after which they will be donated to charity.

The operator accepts no responsibility for items left in the areas or in the lockers.

Guests must return any items provided upon entry (locker key, lock, towel, sports equipment, etc.) to the reception upon departure. Guests are financially responsible to the operator for the items provided to them upon entry.

A surcharge of 5,000 HUF will be charged for lost or unreturned locks upon exit.

Access to the sports areas is only permitted with appropriate sports equipment suitable for the sports activity being performed in the area.

In the fitness area, wearing clean sports shoes, a tank top, a T-shirt, a top, and sports pants is mandatory.

Training in slippers, sandals, or barefoot is not allowed. The use of any street shoes is prohibited. The Club's floor trainers and personal trainers have the right to draw the attention of visitors to the proper use of appropriate sports attire.

After using machines and equipment, all users are required to leave the machines in their original position and return the equipment to the designated storage area.

The use of a towel is mandatory when using any equipment.

The floor trainers assist and monitor the use of the equipment.

Machines and equipment may only be used properly, in accordance with the guest's physique and fitness level, and at their own risk.

Only drinks in lockable bottles are allowed in the sports areas.

The use of mobile phones should be avoided when using sports services.

In the wellness area, wearing slippers, swimwear, and a swimming cap is mandatory.

The sauna, steam room, salt room, swimming pool, and jacuzzi can only be used according to the general rules posted and at your own risk.

The use of wellness services may be refused to persons with infectious or febrile illnesses, those under the influence of alcohol or drugs or intoxicating medications, and persons under the age of 14.

The sauna may only be used in appropriate attire: swimwear or a bath towel.

The salt room may only be used in dry clothing.

For health reasons, it is strictly forbidden to bring newspapers, books, plastic bottles, toiletries, cosmetics, personal fragrances, and other chemicals not compliant with fire safety regulations, any kind of food, and electronic entertainment devices into the sauna, steam bath, swimming pool, and jacuzzi.

Showering is mandatory before using the swimming pool or jacuzzi.

There are no fixed or reserved spots for group classes. Guests can take available spots upon arrival.

Guests arriving after the start of the class (maximum of 10 minutes) may be excluded from the class by the instructor to avoid the risk of injury and to prevent disturbance to other guests.